Information Technology

Ethernet patch panel

To remain competitive in today’s computing landscape, Pitt Pediatrics has a dedicated academic information technology and desktop support team.

We have begun to invest in resources specific to the complex statistical and storage landscape of research, including the deployment of the University’s physical cyberinfrastructure to the John G. Rangos Sr. Research Center.  With this collaboration, our researchers can utilize the latest generation of scientific equipment and technologies to acquire, store, analyze and share data with their colleagues both locally and around the world.

Need IT Support?

University of Pittsburgh

Effective October 1, 2021, support requests for Pitt-owned hardware, software, services, and accounts in Pediatrics are handled through the Pitt 24/7 IT Help Desk's centralized ticketing system.  

Contact the Pitt 24/7 IT Help Desk directly for any IT-related needs, including:

  • Routine troubleshooting and device support inquiries
  • Account issues and password resets
  • Placing an order for new university hardware
  • Pitt Pediatrics website service requests

Service requests must be routed first to the Pitt 24/7 IT Help Desk.  Some requests will be reassigned by the main help desk to the appropriate department-level support team.  

Requests for service emailed or sent to Pitt Pediatrics IT through any other method outside the main Pitt 24/7 IT Help Desk will not be processed.


To obtain assistance with UPMC-owned hardware, software, accounts, and services, call the UPMC IT Help Desk at 412-647-4357.

PittNet Migration Information for Faculty and Staff

Learn more about PittNet migration timelines and service changes through the March 1, 2022 Rangos faculty meeting.  A Pitt network account is required for access.

Eduroam Global Wi-Fi Network

Faculty, staff, students, and other personnel at Pitt and UPMC can use the Eduroam global wireless network when visiting any other member facility.  Simply look for "eduroam" in your wireless network list and login with your home institution's credentials.  

For more information on Eduroam and how to connect, visit the Pitt Information Technology website.

Visit Eduroam's website for a complete list of participating institutions.

Pitt Sponsored Account Requests

Setup of University of Pittsburgh sponsored or resource network accounts are coordinated through a request form and activation process.